Shipping & Cancellation Policy
At Cheery, we are committed to delivering your orders safely, efficiently, and in a timely manner. Every order is carefully packed and dispatched through trusted logistics partners to ensure your products arrive in perfect condition.
1. Order Processing
* All orders are processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During peak seasons, promotional campaigns, or unforeseen circumstances, processing times may be slightly extended.
You will receive an order confirmation email immediately after placing your order.
2.Delivery Timeline
*Standard Delivery within India: 3–7 business days depending on location.
* Metro cities typically receive faster delivery compared to remote or rural areas.
*Delivery timelines are estimates and may vary due to weather conditions,courier delays, or regional restrictions.Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment.
3.Shipping Charges
* Shipping fees (if applicable) will be displayed at checkout before payment confirmation.
* Free shipping may be offered on orders above a specified amount or during promotional campaigns.
*Any customs duties or additional charges (if applicable for special cases) will be borne by the customer.
4.Delivery Concerns
If your order:
*Is delayed beyond the expected timeline
* Is marked as delivered but not received
*Is lost in transit Please notify us within 48 hours of the delivery update.
Email: enquiry@cheery.co.in
Our support team will coordinate with the courier partner and resolve the issuepromptly.
CANCELLATION POLICY
We understand that plans can change. However, due to our fast processing system, cancellations are time-sensitive.
1. Order Cancellation
* Orders can only be cancelled within 12 hours of placement or before dispatch, whichever occurs first.
*Once the order has been shipped, cancellation is no longer possible.
2. Refund for Cancelled Orders
*Approved cancellations will be refunded to the original payment methodwithin 5–7 business days.
* Processing time may vary depending on your bank or payment provider.
To request cancellation:
Email: enquiry@cheery.co.in
Include your Order Number and registered contact details.